FreshService – ITSM

We provide IT Service Management (ITSM) solutions from leading global SaaS companies. We’re implementation partners for Freshworks — a customer engagement platform that provides refreshing business software that is loved by teams and helps them delight their customers, every step of the way. By implementing an ITSM solution, businesses can ensure that the goals of the tech team are aligned with overall business goals.

Web Development copy

A Premium Partnership

We’re implementation partners for Freshworks — a customer engagement platform that provides refreshing business software that is loved by teams and helps them delight their customers, every step of the way.

What is Freshworks

About
Freshworks

Freshworks is a leading cloud-based customer engagement company, offering a suite of products that is transforming the way world-class organizations collaborate. Our products are used by over 150,000 organizations across the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. Founded in October 2010, Freshworks is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks has offices in California, India, UK, Australia, and Germany.

What We Do

FreshSales
ITSM

We provide IT Service Management (ITSM) solutions from leading global SaaS companies. We’re implementation partners for Freshworks — a customer engagement platform that provides refreshing business software that is loved by teams and helps them delight their customers, every step of the way. By implementing an ITSM solution, businesses can ensure that the goals of the tech team are aligned with overall business goals.

With the right ITSM solution, businesses will be able to standardize the delivery of IT services within an organization, based on budgets, human resources, processes, and results. An IT desk combines separately managed IT processes into a unified program that is in sync with business goals. By investing in a service desk, businesses can improve the alignment between business and IT, enhance agility, reduce costs, improve profitability, reduce regulatory and security risks, and improve satisfaction with IT.

With the right CRM solution, your team businesses will be able to build strong and meaningful relationships with customers. Not only that, CRM solutions can help businesses establish and maintain long-term relationships with prospects and customers alike. By investing in customer relationships, businesses of all sizes can potentially increase profitability, improve customer retention, and automate communication and tasks.

Standardization and integration

By leveraging an ITSM solution, businesses can standardize IT procedures across departments and divisions. Using ITSM tools that are especially designed to support those functions is a rational extension of an ITSM framework. Businesses can leverage ITSM tools can workflow management software that can help IT staff work more effectively. Such software solutions and ITSM tools yield several ITSM benefits such as streamlining processes that can be implemented in other parts of the organization too.

Enhanced ROI

An enterprise invests heavily in ITSM frameworks and the payback is well worth it.  One of the key ITSM benefits is improved business ROI. However, one of the best ways to realize this benefit is to deploy ITSM tools that are specifically designed for particular tasks. ITSM tools ensure that everything is standardized, integrated and consistent across the business. Several ITSM tools are suites of programs where each tool offers ITSM benefits for the company with different, simultaneously, ensuring they work together seamlessly.

Visualization

To better understand what a workflow process looks like, ITSM tools enable quick and easy visualization of process workflows. Due to ITSM benefits, it also enables the ability to exactly pinpoint where a process needs to be simplified by rearranging steps, removing redundant steps and automating steps. Through visualization, businesses can also run cost-benefit analyses, thereby reducing the time required in estimating if a procedural change will decrease time and costs.

Lesser time and effort

One key ITSM benefit is that it affords teams the capability to manage the workflow process in more detail, which in turn help identify processes that need simplification. Workflow management software also enables the automation of certain steps in a procedure, which reduces time and effort, thereby shortening the margin of error.

Reduced costs

By leveraging the ITSM tools capabilities of visually reviewing a workflow, IT professionals can derive conclusions regarding changes that are viable, and organizations can process regulations that will save money. ITSM may potentially seem like a huge outlay at the beginning, but ITSM benefits far surpass the costs and benefits.

Without much ado

Let's start your project

We identify a Team Lead and developers & tester to form a team of 4-6 people. The Team Lead is primarily responsible for Each iteration/sprint. We can agree on a schedule and number of sprints required and a fair cost model is worked out based on this.